Glenda was the Administrative Supervisor of Sacred Heart Hospital until she tried to steal a baby and run.
Glenda wished a happy couple congratulations on their new baby as they were leaving the hospital, and asked to hold it. She then tried to flee with the baby in her arms. ("My Common Enemy")
Her position of Administrative Supervisor was to get the bill to the patients when they left. Her job was offered to Carla, who didn't take it.